19th Apr 2021
We have elevated our already high standards of hygiene, incorporating additional deep-cleaning, disinfection and social-distancing practices to keep you safe.
You’ll see our colleagues frequently sanitising WCs, door handles, sinks, counters, tabletops and other touch points and high-traffic areas.
We have provided hand sanitiser throughout our sites, including at entry and exit points.
We are still accepting cash but we encourage payment by card. We’re also asking customers to self-scan at our tills where appropriate. Our colleagues wash their hands frequently and thoroughly.
Floor dots, arrows, fingerposts and our colleagues will help direct you to where you want to go.
Our colleagues on the counters and tills in our Farmshop, Kitchen and Quick Kitchen will offer their usual warm and friendly service from behind custom-made Perspex® screens.
We are also managing foyer areas to discourage lingering in public areas.
Our children’s play areas remain closed.
To protect yourself and others, face coverings must be worn in our buildings (exemptions apply).
We have installed new outdoor seating areas to make it even easier to enjoy our big open spaces and wonderful views.
We are following Government advice on self-isolation and looking after colleagues who need to take time from the business.
Food & drink
We have changed the table layouts in our dining areas to meet Government guidelines on social distancing.
In line with current guidance, when using our indoor dining spaces, we ask that customers sit only in their household groups. When dining together outdoors, please gather only in groups of up to two households or up to six people from different households (rule of 6).
All cutlery is now wrapped. Although minimising waste is still a priority, for hygiene reasons we are using pre-packaged sachets of condiments and sauces that in normal circumstances we would avoid.
When sitting down to eat in our Kitchens, please check in using the unique QR code in our buildings via the NHS Track & Trace app. You can also find the code by clicking the links below:
In our Farmshops we have moved loose products, such as fresh breads and cakes, behind counters so they can be served to you in a safe way by our colleagues.
Lunch 11.30am till 10pm
Fri-Sun 6.30am - 10pm